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Shipping & Returns

Delivery Process

 

Shopping online can be an intimidating process for some or just plain confusing for others. If you have ever purchased anything online from a website that did not have a clear and simple delive ry process, then you probably know the frustrations. Here at xxx.com we appreciate your business and we want you to understand our shipping process pr ior to placing an order so you can know when to expect your parcel. Below is the three exact step for step process xxx.com Staff takes when processing your order.

 

No Payment - Processing – Shipped

 

No Payment -Once you have made a payment with your credit card is placed in Pending Status. Someone from xxx.com will review your order and verify that your payment information is valid and that the shipping address you provided. Once your order has been verified by someone at xxx.com your order will be elevated to the next s tatus and prepare the package for the shipment. This process takes 2-4 business days.


Processing - We have processed and sent it to the warehouse for shipping. The warehouse then replies to us with the tracking information and once we receive that we will updat e the status of your order to " Shipped" , this will only take 12-24 hours.

 

Shipped - At this point your order has been shipped and you have been provided with a tracking number. If you are located in the United States you can track your package at www.USPS.com. If you are located elsewhere, then it is your country's national carrier. In rare occasion shipping can take up to 12 business days to arrive. However in most cases it will take 7-14 business days.

 

Other Possible Statuses: Canceled - If your order status is " canceled" this is because we were unable to verify that your shipping address matches your billing address. Or you've made a request for cancellation prior the shipment.

 

Refunded-If your order is out of stock or we are unable to fill it for any reason, we will update the status of your order to Out of Stock and issue a full refund. Note: APO/FPO addresses are not accepted.

 

Return/Exchange Product(s)

 

Before return/exchange merchandise to xxx.com, a customer MUST contact customer service within 7 days after receiving your package. Our support team will provide you with a Return Application Rorm. Additionally, in the event that the mistake was due to customer negligence, the merchandise must be returned in the original condition to us AT YOUR EXPENSE within 10 business days from the date of delivery. In returning your merchandise, you are required to obtain a tracking number from the shipping agent and provide us with this information. Any returns without a Return Application Form unfortunately, will not be honored. All refunds are refunded in the full amount if we make any error. Others will minus some interrelated fees. Refunds may only be issued in the same form as payment.

 

In addition, DO NOT tape over the shoe box, the original carton box is not expected for returning, and however a carton box for protection is expected. Any returns with tape over the shoe box unfortunately, will not be honored.

 

Condition:

 

If the products were factory defective or under our mistake, we will make a replacement for free. (A few digital photos of the product next to the shipping slip will be required.) Or the client will be responsible for $40 of restocking fee and shipping fee.

 

When you pick up your package, please do not sign if it has been damaged. xxx.com does not accept the worn products.

 

We DO NOT accept returns for the following reasons: Slight difference in color. (Lighting of the picture may make the item appear a different shade of color), Customers are no longer interested in their shoes and package is returned back to our supplier because customer did not pick up/sign for the item. (All the items are coming from our oversea warehouse, shipping company charges big fee for return shipping).

 

Order Cancellation

 

The cancellation is accepted before the product has been dispatched, and it will incur cancellation fee, which will be 10% of the total order amount.

 

 

 

If cancellation requests after the product has been dispatched will be treated in accordance with our Return policy.

 

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